Why Empathy is Essential in the Workplace

  • 22 Mar 2023
  • 7:45 AM - 9:00 AM
  • CHANGE: Farm Credit Services of America-5015 S. 118th St, Park-Visitor Center(Spring Conf Cntr)


  • Persons who have paid both the annual fee and pre-paid for programs
  • Persons who have not elected to become an ODN Member and would like to register for this event. If you are an ODN Member - please log in when registering for an event in order to receive the membership discount.

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Why Empathy is Essential in the Workplace

Facilitated by Jeannie Frazier with Franklin Covey

Empathy is the ability to share and understand the emotion of others. It is important because it helps us understand how others are feeling, so we can respond appropriately to the situation. Remember, there is always more than meets the eye.

Empathy is more than a “soft skill” that can be learned and practiced. When genuinely used correctly, Empathy can become one of the most powerful assets to positively impact an organization’s bottom line, retention, and engagement. 87% of CEOs believe Empathy is linked to financial performance per the State of Workplace Empathy.

During this meeting, you will have the opportunity to:

  • Explore the significance of Empathy in the workplace
  • Analyze Empathy in leadership
  • Learn how to build Empathy with co-workers

  • Use curiosity and Empathy to hear and value diverse perspectives
The end in mind for our time together is to ensure you take away ideas and best practices

from the research and your colleagues to build more effective relationships, improve

human interactions, and drive positive experiences in the workplace. 

Members will increase their understanding of the importance and the skill behind Empathy. They will walk away with research, statistics, new ideas, and proven best practices to help make their organizations more empathic. 

Jeannie is a Client Partner with FranklinCovey for the state of Nebraska. She currently works with organizations across all industries to drive results through human performance improvement. She specializes in the areas of leadership development, customer service, trust, productivity, unconscious bias, strategy execution, and sales effectiveness. Jeannie has 20 years of experience in Learning and Development through a practitioner role with General Electric and consultative, client-facing roles with AchieveGlobal (now Korn Ferry), Wilson Learning, and CEB (now Gartner). Jeannie has a reputation of being an approachable, credible resource for her customers and learning peers. She excels at bringing people together to share ideas and best practices to address company challenges. Jeannie is a Creighton University graduate who brings a successful track record, innovative and value-driven ideas, and a passion for learning that her clients and network appreciates. 

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