Civility in the Workplace
Facilitated by Ralph Kellogg and Robin Fredieu, Centris Federal Credit Union
While training on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing companies millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this program introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
Robin Fredieu is a passionate and energetic organizational development professional with over 16 years of OD and human resources experience. She is currently an Organization Development Consultant with Centris Federal Credit Union, and has held similar roles at Hayneedle, Bank of the West and Commercial Federal Bank. In her current role, Robin is responsible for the employment onboarding process, management and leadership training programs and employee relations. She is President of the Omaha ODN chapter, and holds the Professional in Human Resources credential (PHR), as well as the Society for Human Resource Management certification credential SHRM-CP.
Ralph Kellogg serves as the Vice President of Human Resources and Corporate Training at Centris Federal Credit Union. Mr. Kellogg has over twenty years of experience in banking, customer service, sales, and non-profit arenas. Mr. Kellogg has an extensive background in strategic planning, training, corporate communications, and human resources, to include the areas of employee relations and labor union management.
Mr. Kellogg received a B.S. in Business Administration from Creighton University in 1992. He obtained an MBA from Bellevue University in 2002, and an M.S. in Negotiation and Dispute Resolution from Creighton University in 2009. In 2012 Mr. Kellogg received a B.S. in Human Resources Management from Bellevue University earning cum-lade designation. Mr. Kellogg holds the Senior Professional in Human Resources (SPHR) designation from the Human Resources Certification Institute (HRCI), as well as the Senior Certified Professional (SCP) in Human Resources from the Society of Human Resources Management (SHRM). Kellogg also has the Professional in Project Management (PMP) credential from the Project Management Institute. Mr. Kellogg has also earned professional certifications from Cornell University in the areas of Employee Relations and Strategic Human Resources Management.
Kellogg also works as an Adjunct Instructor at Bellevue University where he teaches courses in Human Resources.
Kellogg is also a member of the Forbes Human Resources Council and has had several articles published on the Forbes HR Council website about various employment topics
Kellogg is active with the Human Resource Association of the Midlands (HRAM), and teaches strategic management to PHR and SPHR candidates. Mr. Kellogg serves on the BOD of the Nonprofit Association of the Midlands (NAM), and Inclusive Communities.
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